FREQUENTLY ASKED QUESTIONS

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Who are we?

Ultimate Cards is a family business dedicated to portraying the passion for football through our personalized cards inspired by the FIFA and EAFC24 video games.

We have a team focused on bringing the best possible quality from the game to real life.

We want this to be a unique experience for you.

How do I create my personalized letter?

Customizing your menu on our website is very easy. Just choose the design you like best, upload your photo, and select your stats.

The basic steps are: upload your photo and add the name that will go on the card. Next, you'll add details like the position and stats, from 01 to 99—you choose. Our card editor will make the job much easier, and you'll also be able to see how your card is coming together in real time. If you're not an expert on the subject, don't worry!

Remember that you'll see your letter with the unedited photo, as our team of designers will then create the final design by cropping and editing your photo to make it look as good as possible.

You can see a more complete guide on how to edit your letter on our blog by clicking here.

What material are they made of?

Our cards have an ultra-lightweight, 0.5cm thick foam base, perfect for sticking on your wall.

The print is made on high-quality PVC vinyl, resistant to moisture and UV rays. It will never fade! It also has a glossy finish that gives it a unique touch.

Can I see my letter before receiving it?

Of course! Normally, our designers ensure the menu design is perfect, but if there is a problem, we'll contact you to show you the design before manufacturing your menu. However, when you place your order, you can leave us a note indicating that you'd like a preview, and we'll be happy to send it to you before printing.

Do you do the design for me?

That's right! We have a team of professional designers who will take care of the final design of your card, cropping and editing your photo to make it as spectacular as possible, just like in the game!

What you see when you purchase is not what we'll send you. After we receive your order, we redesign your menu based on the information you provided.

Do you ship to all of Chile?

That's right! We ship all over Chile via Starken.

Unfortunately, we do not currently offer international shipping.

How long does it take to ship my order?

Production time is up to 6 business days from the date you purchase your card, although we always try to keep it to a shorter time.

Once it's ready, we'll ship your order from La Serena, depending on the shipping company and the distance from your city.

You can always let us know if you need your order for a special date, a birthday, etc.